About Me.
My career journey has been quite the adventure, with each phase adding to my unique work ethos and philosophy. From mastering customer success to acing projects and turbocharging revenue growth in dynamic setups – it's been a wild ride. My path has led me through a variety of project management roles across diverse industries, where I've consistently excelled. As I look ahead, I'm thrilled about the endless possibilities for continued growth, learning, and seizing exciting opportunities in my career journey.
Experience
My Qualifications
Customer Success Manager
OCR Services, Inc
Sep 2021 - Current
Driving customer triumph and steering projects toward success. I own the customer journey, fostering satisfaction and nurturing long-term relationships. My efforts boosted software adoption by 24%. As the primary touchpoint, I bridge the entire lifecycle while spearheading implementation and fostering collaboration for optimal customer experience.
Sr Business Analyst
Moog Inc
Jan 2020 - Sep 2021
Navigating complexities of global trade compliance. I managed four active GTM software implementations and led Moog's ERP transformation, guiding trade regulations during ERP migration. Integrating OCR EASE software with SAP S/4, standardizing processes, and ensuring regulatory alignment were my triumphs. I embodied expertise from subject matter consulting to policy management.
Product Manager - Security & ID
OCR Services, Inc
Sep 2016 - Dec 2019
Masterminding product excellence in security and identity realms. Steering a product suite that generated $250,000 in recurring revenue, my forte was blending innovation with strategy. Market research, gap analysis, and strategic roadmaps fueled my creative drive. Leading cross-functional teams, I cultivated a proactive, empathetic customer-centric culture. From concept inception through seamless roll-outs, my skills curated a journey that customers loved.
Business Analyst
OCR Services, Inc
Sep 2010 - Aug 2016
Championing software implementations that excelled. I ensured revenue growth by managing complex software roll-outs and being the technical bridge for tier-one clients. I orchestrated process enhancement, devised tailored solutions, and delivered documentation. My multifaceted role spanned product demos, RFI/RFP completion, and maintaining IT guidelines – all with a focus on client satisfaction.
Claims Auditor
Blue Cross Blue Shield
Mar 2010 - Sep 2010
Navigating the labyrinth of claims with precision. Examining and resolving claims intricacies, I ensured adherence to regulations and policies. Low-dollar audits and vital feedback streamlined operations. My role also included gathering performance insights and completing specialized training, bolstering my grasp of medical terminology and insurance intricacies.
Certification
Certified Scrum Product Owner
2024
Certified Scrum Master
2023
Prince 2 Agile Foundation
2023
ITIL V4 Foundation
2021
Education
McDaniel College
Bachelor's degree, Art History / 2004 - 2008
"The only place where success comes before work is in the dictionary."
– Vidal Sassoon
Skills
Database & Integration:
SQL, Oracle, XML, API, Web Services
ERP Systems:
Oracle, Infor, SAP
Project Management & SDLC:
Jira, Visio, MS Project, Trello, ClickUp
Customer Support:
FreshDesk, ZoHo, Vision, ZenDesk
CRM Environment:
Salesforce, Hubspot CRM, MSD365