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Hi, I'm Gerry Butler

Customer Success Manager
LinkedIn Profile
Gerry Butler

About Me.

My career journey has been quite the adventure, with each phase adding to my unique work ethos and philosophy. From mastering customer success to acing projects and turbocharging revenue growth in dynamic setups – it's been a wild ride. My path has led me through a variety of project management roles across diverse industries, where I've consistently excelled. As I look ahead, I'm thrilled about the endless possibilities for continued growth, learning, and seizing exciting opportunities in my career journey.

Experience

My Qualifications

Customer Success Manager

OCR Services, Inc

Sep 2021 - Current

Driving customer triumph and steering projects toward success. I own the customer journey, fostering satisfaction and nurturing long-term relationships. My efforts boosted software adoption by 24%. As the primary touchpoint, I bridge the entire lifecycle while spearheading implementation and fostering collaboration for optimal customer experience.

Sr Business Analyst

Moog Inc

Jan 2020 - Sep 2021

Navigating complexities of global trade compliance. I managed four active GTM software implementations and led Moog's ERP transformation, guiding trade regulations during ERP migration. Integrating OCR EASE software with SAP S/4, standardizing processes, and ensuring regulatory alignment were my triumphs. I embodied expertise from subject matter consulting to policy management.

Product Manager - Security & ID

OCR Services, Inc

Sep 2016 - Dec 2019

Masterminding product excellence in security and identity realms. Steering a product suite that generated $250,000 in recurring revenue, my forte was blending innovation with strategy. Market research, gap analysis, and strategic roadmaps fueled my creative drive. Leading cross-functional teams, I cultivated a proactive, empathetic customer-centric culture. From concept inception through seamless roll-outs, my skills curated a journey that customers loved.

Business Analyst

OCR Services, Inc

Sep 2010 - Aug 2016

Championing software implementations that excelled. I ensured revenue growth by managing complex software roll-outs and being the technical bridge for tier-one clients. I orchestrated process enhancement, devised tailored solutions, and delivered documentation. My multifaceted role spanned product demos, RFI/RFP completion, and maintaining IT guidelines – all with a focus on client satisfaction.

Claims Auditor

Blue Cross Blue Shield

Mar 2010 - Sep 2010

Navigating the labyrinth of claims with precision. Examining and resolving claims intricacies, I ensured adherence to regulations and policies. Low-dollar audits and vital feedback streamlined operations. My role also included gathering performance insights and completing specialized training, bolstering my grasp of medical terminology and insurance intricacies.

Projects

Explore my extensive project management journey and discover how I've successfully led diverse teams to deliver exceptional results.

Project Management Landing
Highlights:
  • Software Modernization
  • Customer Success Automation
  • System Integration
  • Health & Safety Meets Compliance

Certification

Certified Scrum Product Owner

2024

CSPO

Certified Scrum Master

2023

CSM
PRINCE2 Agile Certification

Prince 2 Agile Foundation

2023

ITILV4 Certification

ITIL V4 Foundation

2021

Education

McDaniel College

Bachelor's degree, Art History / 2004 - 2008

"The only place where success comes before work is in the dictionary."

 

– Vidal Sassoon

Skills

Database & Integration:

SQL, Oracle, XML, API, Web Services

ERP Systems:

Oracle, Infor, SAP

Project Management & SDLC:

Jira, Visio, MS Project, Trello, ClickUp

Customer Support:

FreshDesk, ZoHo, Vision, ZenDesk

CRM Environment:

Salesforce, Hubspot CRM, MSD365

Let's Talk

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