At OCR Services, Gerry successfully streamlined the customer journey from sales to implementation to customer support in approximately three months. Using the concept of people, processes, and tools, the organization now has full transparency to where each customer is within their lifecycle and the health status of the account.
A leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote-controlled weapons stations, and training required process and system integration to align with U.S. Government import and export regulations. Gerry's implementation of Agile methodologies such as Kanban and Scrum significantly increased process efficiency for the provider. His ability to coordinate and manage diverse teams was vital in achieving these impressive results.
A worldwide designer, manufacturer, and systems integrator of precision motion and fluid controls and control systems required increased employee and visitor safety awareness as global operations attempted to remain operational during the COVID-19 pandemic. Gerry implemented a SaaS Health & Safety Visitor Management platform to satisfy challenging and dynamic requirements.
